refund policy
Our 30 day "no quibbles" guarantee
Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.
Cooling-off Period
At Erinware.com we want you to be delighted every time you visit our site and our shop. Occasionally though, we know you may want to return or cancel items. That's why under our "no quibbles" guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed.
To cancel your purchase under this cooling-off period, please fill out the delivery slip that accompanies your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:
Erinware.com Limited
8 Fernbank Avenue,
Elm Park,
Hornchurch,
Essex RM12 5RA.
United Kingdom.
Telephone : 01708 449330
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: gift wrapping).
